Teacha respects your privacy and complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Protecting Your Personal Information
This policy explains how we manage and protect personal information. “Personal information” includes any information that can identify you.

Information We Collect
We may collect details such as:
• Name, address, date of birth, contact details
• Educational history and school contacts
• Health or medical conditions (if applicable)
• Therapy objectives
• NDIS-related information (if applicable)

How We Collect Information
Information may be collected through:
• Direct communication (emails, interviews, calls, forms)
• Digital interactions on our website or app
• Third parties, like psychologists or authorised individuals
• Government bodies or publicly available sources
• From our related entities, business partners and other third parties

You can choose not to provide certain information, but this might affect our services. If you provide information about someone else, ensure they are informed.

How We Store Information
We store your data securely in electronic and physical formats. We take appropriate steps to make sure your information is protected to prevent misuse, interference, or unauthorised access. We also require our service providers to maintain strict confidentiality and adhere to high security standards when handling your information. When no longer needed, data is either destroyed or de-identified.

Call Monitoring
We may monitor or record calls for training or quality assurance purposes.

How We Use Your Information
We collect data to:
• Provide services and improve them
• Respond to enquiries
• Comply with legal obligations
• Prevent fraud

Who We Disclose Information To
We may share your information with:
• Our business partners, related entities, or third-party IT providers
• Courts, tribunals, or government bodies when legally required

Accuracy of Information
Please notify us of any changes to your information. You can update your details via phone or in person.

Accessing and Correcting Your Information
You have the right to request access to and correct the personal information we hold about you. Requests can be made in writing, and we may require proof of identity.

Access to Information by Legal Guardians
Both parents or legal guardians may have access to a child’s information unless restricted by legal documentation, such as custody agreements or court orders. We will comply with any legal requirements when determining access rights.

Privacy Policy Updates
We may revise our policies and make changes to this Privacy Policy occasionally. The most recent version will always be available on our website www.teach.com.au. Any personal data we have about you will be managed in line with the latest policy updates.

Links to External Websites
Our website may include links to third-party sites. Please note that these sites are not governed by our Privacy Policy and should have their own privacy statements in place. It’s important to review the privacy statement of any third-party website before using it.

Complaints
If you have concerns about how we handle your personal data, please contact us.

Contact Details
Teacha
Email: kate@teacha.com.au